Welcome to the vowandbespoke (www.vowandbespoke.com) support and inquiry guide. Below are detailed answers to common questions regarding our custom wedding concept solutions, consultation workflow, payment settlements, and service terms.
1. Business & Service Scope
What services does vowandbespoke provide?
vowandbespoke provides customized wedding concept planning, event styling frameworks, and tailored project coordination for clients across Germany and the European Union. Each project scope is created individually to reflect the specific requirements and aesthetic vision of the client.
Where is vowandbespoke located?
Our administrative office is located in Bavaria, Germany:
- Brand Name: vowandbespoke
- Website: www.vowandbespoke.com
- Official Address: Tirolerstr. 1, 83435 Bad Reichenhall, Germany
- Contact Email: internal@vowandbespoke.com
- Contact Telephone: +49 86519650080
2. Consultations, Proposals & Booking Process
How do I request a custom wedding concept quote?
You can initiate a project request by contacting us via our website contact form or directly via email at internal@vowandbespoke.com. Following your initial request, we arrange a preliminary consultation free of charge to discuss your general event vision, structural requirements, and operational timeline.
Are the prices listed on www.vowandbespoke.com final prices?
No. All pricing estimates or package ranges displayed on our website serve as non-binding reference guides. Because every wedding concept is individually tailored, binding final costs are established exclusively through a formal written project proposal and signed agreement detailing your exact specifications.
How is a booking confirmed?
A booking is formally confirmed once:
- Both parties agree upon the detailed written proposal and budget framework;
- A formal service agreement is executed in writing; and
- The initial booking deposit is received in full.
3. Pricing, Deposits & Payment Settlements
What currency and taxes apply to your service charges?
All quotes and transaction balances are processed in Euros (€). Pursuant to statutory requirements, applicable legal Value Added Tax (VAT / Mehrwertsteuer) is included and itemized in your formal proposal and billing statement.
What is the purpose of the booking deposit?
The initial deposit secures calendar availability for your event date, allocates dedicated operational resources, and authorizes our team to initiate preliminary concept drafting. Deposit terms and amounts are specified in your service contract.
When is the remaining project balance due?
The remaining project balance is settled in accordance with the payment schedule defined in your executed service contract—typically upon completion and final presentation of agreed project milestones or prior to event execution.
How are payments processed securely?
All electronic payments are processed through secure, encrypted transaction protocols adhering to modern financial safety standards. Card numbers and sensitive payment credentials are encrypted directly and are not retained on our website servers.
4. Concept Delivery & Client Collaboration
How are custom materials and decorative items handled?
All custom physical elements, sample arrangements, and decorative components selected for your wedding concept undergo physical inspection and quality control directly by our internal team prior to presentation or deployment.
What happens if client specifications or timelines change?
We work closely with clients throughout the planning cycle. If substantial revisions to the agreed project scope, dates, or structural elements are requested after contract execution, our team will provide an updated written proposal reflecting any necessary adjustments to timelines or fees prior to proceeding.
5. Cancellations & Consumer Rights
What is the statutory Right of Withdrawal policy?
Under Section 312g (2) No. 1 of the German Civil Code (Bürgerliches Gesetzbuch – BGB) and EU Consumer Rights Directives, statutory withdrawal rights do not apply to goods or customized planning deliverables that are crafted according to individual client specifications or clearly personalized to individual requirements.
For general, non-customized service agreements, consumers retain a statutory 14-day right of withdrawal. However, if performance of the service commences prior to the end of the 14-day period upon explicit written request of the client, the right of withdrawal expires once the requested services have been fully performed.
6. Customer Support & Inquiry Response
How can I get in touch with your team?
For ongoing project inquiries, booking updates, or billing questions, please leave us a message via:
- Email: internal@vowandbespoke.com
- Phone: +49 86519650080
Our team reviews incoming correspondence regularly and strives to respond to all written inquiries within 24 hours on standard business days.